At Saira Skin Beauty, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are happy to help you with a return or refund according to the following guidelines.

1. Returns:

  • You have 14 days from the date of delivery to request a return.
  • To be eligible for a return, the product must be unused, unopened, and in its original packaging.
  • Unfortunately, we cannot accept returns on sale items, opened, or used products for hygiene and safety reasons.

2. Refunds:

  • Once we receive your returned item, it will be inspected, and we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 5-7 business days.
  • Shipping costs are non-refundable, and the cost of return shipping is the responsibility of the customer unless the return is due to a defective or incorrect product.

3. Exchanges:

  • If you wish to exchange a product for a different one, please follow the return procedure, and once the return is processed, you can place a new order for the desired item.

4. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 7 days of delivery, and we will arrange a replacement or refund. In such cases, we will cover the return shipping costs.

5. How to Return an Item:

  • To initiate a return, please contact us at info@sairaskinbeauty.com or call +971 556773435.
  • Our customer service team will guide you through the return process and provide the necessary instructions.

6. Non-returnable Items:

  • Gift cards and digital downloads are non-returnable.

We want you to love your purchase, and if for any reason you are not satisfied, please let us know. Our customer service team is always here to assist you!

Contact Us: For any questions regarding returns or refunds, feel free to reach out to us:

Thank you for shopping with Saira Skin Beauty!